The eBay Buyer’s FAQ.
So you have a question? Has something gone very wrong and you don’t know what to do? Well, fair enough. Here are the questions that I hear all the time from buyers.
Does eBay have a Customer Service Department I Can Phone?
eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to pages.ebay.com/help/contact_us/_base/index.html. You might have better luck in a ‘live help’ webchat here: pages.ebay.com/help/basics/n-livehelp.html.
Only eBay Power Sellers (sellers with a very high feedback rating) get to phone customer service. If you really want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of leaving an answerphone message.
It might seem cruel, but imagine the number of people who would call eBay every day with the silliest questions if they gave out their phone number everywhere. Its Wild West nature is, in a way, part of its charm.
eBay Sent Me an Email Saying They’re Going to Close My Account. What Should I Do?
This email asks for your password, right? It’s a scam, an attempt to frighten you, make you give up your details and then steal your account. eBay will never ask for your password or any other account details by email. eBay say that you should only ever enter your password on pages that whose addresses start with signin.ebay.com/. They even offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your password to a dodgy fake site. You can read more here: pages.ebay.com/toolbar/accountguard_1.html.
It Seems Too Good to be True. How Does eBay Make Money?
For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). They can they pay optional fees for extra services, including Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results or even putting it on the front page. You can see a full list of fees at pages.ebay.com/help/sell/fees.html.
It’s obviously worth it to the sellers, though, or they wouldn’t carry on using eBay. The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible – otherwise prices will simply go too high and the buyers will stop buying.
How Safe is eBay?
Well, as it happens, that’s the subject of our next email! All of eBay’s safety services for buyers and sellers are in one place, called ‘SafeHarbor’. SafeHarbor handles fraud prevention and investigation, helps with dispute resolution and keeps rule-breakers in check. Read all about it next time, and be safe.
EBay Buyers: eBay Safety Tips You Should Know
Are you interested in shopping on eBay? If you are, you are definitely not alone. Over the past few years, the popularity of eBay has literally skyrocketed. Since eBay is considered an online auction website, one that allows internet users to post their belongings for sale, it generates a huge marketplace with millions of items for sale, at any given time. Although eBay is a great place to do your shopping online, it can be unsafe; however, there are a number of ways that you can protect you and your finances when using eBay to do your online shopping.
One of the most important things that you need to remember when using eBay is that you created a sign in name or a screen name for yourself. That screen name is used so that you do not have to provide other eBay users with your real name. Yes, if you were to make a purchase online, you would need to give the eBay seller your real name and address, but that is the only time that you should do so. You should never give an eBay seller information about yourself, unless you have won an item from them on the eBay website.
In connection with giving out personal information about yourself, you also do not want to give out any other personal information about your finances. eBay uses a secure checkout program, which enables you to make payment arrangements on your own. The most secure way to make purchases online is through PayPal, but many other sellers accept personal checks or money orders. With PayPal, the eBay seller you are doing business with actually doesn’t get your credit card information, as all funds are transferred electronically. For that reason, there is no reason to give an eBay seller your bank account information or your credit or debit card information, even if you are buying an item from them.
When buying an item on eBay, you may place most of your focus on the price that the item is listed at, if it is a buy it now auction. If it is in a traditional auction listing, you may be focusing on the current highest bid. While this is important to do, you will also want to place a focus on the total cost of shipping. It is not uncommon for eBay sellers to sell their items for a low price, but charge a high amount in shipping. Also, be cautious of a seller who doesn’t provide you with shipping information upfront. Often times, you will find this is a front for a scam. After winning the auction, you are responsible for paying for the product, as well as the shipping costs, which often turn out to be high.
To prevent you from doing business with a shady eBay seller, one who may be out to take your money, you will want to examine the feedback of each eBay seller that you are interested in doing business with. While a few negative feedback ratings are not uncommon, you will want to be cautious of new eBay sellers with even just one or two negative ratings. Basically, when shopping on eBay, you need to use your best judgment. If something looks suspicious, there is a good chance that it is. To prevent yourself from being scammed or losing money, you will just want to make sure that you use your head, as it is often the best sign of trouble to come.
It is also important to mention phishing scams. These types of scams are taking place off of the eBay website, but they are, in a way, related to eBay. There are a number of scammers, who are creating fake eBay emails, as well as fake eBay sign in screens. These emails are prompting you to sign into your eBay account. Once you do so, the scammer will have access to your eBay account, as well as some of your personal information. Do not fall victim to these scams. All eBay messages should appear in your eBay account, which can be accessed once you log in directly from eBay.com.
eBay is a great place to buy and sell on the internet. You shouldn’t let the possibility of getting scammed prevent you from shopping online. As long as you keep the above mentioned points in mind, you should be able to do your online shopping on eBay, without having any problems.
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Using the eBay Security and Resolution Center
Whether you are an eBay buyer or a seller, problems
may arise at some point. That is why the eBay
Security and Resolution Center was created. Even
if you have never had a problem on eBay, and you
don’t expect to, a visit to this eBay resource can be
very enlightening, and it may even help you to
protect yourself in all of your online activities.
If you do not receive an item that you bought from
eBay, this is where it is reported. The same is true
if you sold and shipped an item and did not receive
payment for it. But there are many other ways to
use the security center as well. You can learn how
to protect yourself from identity theft, how to protect
your eBay account and the eBay guidelines that
are designed to make everyone’s buying and selling
experience safe and enjoyable.
If you are an eBay seller, you will learn how to
become a trusted seller, which will ultimately bring
you more profits. There is something for everyone at
the eBay Security and Resolution Center – even if
you have never had a security problem at eBay.
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EBay Sellers: How Photo Sharing Sites Can Save You Money
Are you an eBay seller? If you are, you likely already know the importance of having pictures in your eBay listings. There are a many eBay buyers who will not buy an item on eBay if they haven’t seen a picture. In fact, many eBay buyers like to see more than one picture. The only problem with this is that posting a number of pictures on eBay can get expensive, especially overtime. However, there is a way that you can give your potential customers what they want, more pictures, without having to go broke while doing so.
If you are looking for a way to have multiple pictures appear in your eBay auction listings, but you are urged to examine websites that are known as photo sharing sites, if you haven’t already done so. Photo sharing websites are sites that allow you to post digital photographs online and sometimes even videos. There are a large number of internet users who use photo sharing sites to upload and share pictures with friends and family members over the internet, but many internet users are also starting to use photo sharing websites to help combat their eBay seller fees, particularly the fees associated with having multiple pictures in an eBay auction.
If you are interested in giving photo sharing websites a try, to help you save money when selling on eBay, you will need to find a photo sharing website to use. To find a number of photo sharing websites, you may want to perform a standard internet search. Your standard internet search results will likely include PhotoBucket, which is a free, well-known photo sharing website. Of course, you can use just about any photo sharing website you want, but you are advised to look into PhotoBucket, as it is free and easy to use.
Speaking of using PhotoBucket and many other online photo sharing websites, you will need to create an account. You should be required to fill out a small form, which may request a little bit of information about yourself, like your full name or your email address. You will also need to create login information for yourself, including a screen name and a safe password. Once you have that finished, you should be able to use the photo sharing website in question, whether it be PhotoBucket or not, to help you start saving money.
When using a photo sharing site, you will see that different sites have different instructions that need to be followed, but the first step will be taking pictures of your eBay items. Then you will need to upload them to your computer and then follow the photo sharing website’s instructions on how to upload your photos to their site. In most cases, this is a relatively simple process, which tends to involve selecting a few pictures from your computer’s hard drive and then hitting an upload button.
Once your pictures have been uploaded, you should see thumbnails or smaller versions of them. With PhotoBucket there are little boxes underneath each thumbnail that can be used to select the picture or pictures of you choice. You will want to select all of the pictures that you want listed in a particular eBay listing. Then, you should be able to find a link that allows you to generate an HTML code. This will lead you to another page with a lot of information on it, particularly HTML links. Many photo sharing websites outright tell you which HTML code links you should use for eBay. Copy the code and paste it in the description of your eBay auction listings and you are good to go; your pictures should appear.
Using a photo sharing site is optional, but it is definitely something to look into. As an eBay seller, you want to profit as much as you can and this also involves eliminating unnecessary expenses.
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Common eBay Scams to be on the Lookout For
Are you looking to start buying on eBay? If you have never used eBay before, you may not necessarily know that it is relatively easy to fall victim to an eBay scam. While eBay is considered a safe place to shop online, there are a number of eBay scams that you should be on the lookout for. Knowing what these scams are, before you start shopping on eBay, will help to reduce or completely eliminate your chances of becoming a victim.
Before we start to examine some of the most common eBay scams that you should be on the lookout for, it is important to mention why those scams exist. eBay is considered an online market place or an online auction website. Just about anyone with an internet connection and an eBay account can start eBay sale auctions. This is what makes it possible for scammers to trap innocent shoppers like you. While eBay does work to combat these scams and eliminate the individuals behind them, there are some people who slip through the cracks. That is why you will always want to be on the lookout for eBay scams.
Speaking of common scams to be on the lookout for, one of the most common scams involves selling a product that the seller actually doesn’t have. This type of scam is sometimes difficult to spot, but there are signs that you should look for. When posting an eBay auction, an eBay seller should have pictures of the item or items that they are selling or at least accurate descriptions. With some items, such as books, CDs, or movies, eBay sellers are given the option of using a stock photo; one that is provided by eBay. All other items should have a genuine photo, taken by the seller. If not, you may want to refrain from making the purchase, as it may mean that the seller isn’t even in possession of the item or items that they are trying to sell you.
In addition to selling items that they don’t even have available, another common eBay scam involves lying about the items that they do have. For instance, there are some eBay sellers, although a small number of them, who claim that they have an item, like a car radio, which is in brand new condition, but it isn’t always. It is not uncommon for some eBay seller to outright lie or strength the truth a little bit. Unless you have a watchful eye, you may not find out until it is too late. That is why it is advised that you not only purchase items from eBay that are accompanied by pictures, but that you also examine those pictures. You will want to try and see if something really does look new or if it is in “like new,” condition.
Another common eBay scam that you will want to look for involves those who want your personal information. This type of scam is implemented in two different ways. First, there are a small number of sellers who tell you that they need your credit card information, but they shouldn’t. Whether you pay by PayPal, personal check, or money order, you shouldn’t give out any personal information to any eBay sellers, even if you are buying an item from them. If you are not using PayPal, just send a check or money order to the address given to you, nothing else needs to be done.
The second eBay scam that involves trying to get your personal information is phishing. Phishing scams are increasing in popularity, making it easier to fall victim to one. With phishing scams, a scammer sends out an email that looks like it is from eBay. The email is often accompanied with a message stating that something is wrong with your account and that you need to click on the attached link, sign in and fix it. This is a scam. What they are trying to do is get your eBay account information. Once that has been done, they may have access to stored personal account numbers, as well as the ability to use your eBay account to make fraudulent purchases.
The above mentioned eBay scams are just a few of the most common ones that you may run across. Although there are those on eBay who are trying to scam or take advantage of you, the chances of falling victim to a scam on eBay are actually quite low, as long as you proceed with caution.
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10 Steps to Successful Selling on eBay.
So you want to be a successful seller with your own eBay business, do you? Here’s a simple, ten-step path to eBay enlightenment.
Step 1: Identify your market. Take a while to sit and watch for what sells and what doesn’t out of the items you’re interested in. Any market research data you can collect will be very useful to you later on. You’ll probably see the ‘sweet spots’ quite quickly – those one or two items that always seem to sell for a good price.
Step 2: Watch the competition. Before you invest any money, see what the other sellers in your category are up to, and what their strategies are. Pay special attention to any flaws their auctions might have, because this is where you can move in and beat them at their own game.
Step 3: Find a product: Get hold of a supplier for whatever it is you want to sell, and see what the best rates you can get are – don’t be afraid to ring round quite a few to get the best deal. If the eBay prices you’ve seen are higher than the supplier’s, then you’re set.
Step 4: Start small: Don’t throw thousands at your idea straight away – get started slowly, see what works and what doesn’t, and learn as you go. Remember that it’s very cheap to try out even the craziest ideas on eBay, and who knows, they might just work!
Step 5: Test and repeat. Keep trying different strategies until you find something that works, and then don’t be ashamed to keep doing it, again and again. The chances are that you’ve just found a good niche.
Step 6: Work out a business plan: A business plan doesn’t need to be anything formal, just a few pages that outline the market opportunity you’ve spotted, your strategy, strengths and weaknesses of the plan and a brief budget. This is more for you than it is for anyone else.
Step 7: Invest and expand: This is the time to throw money at the problem. Buy inventory, and start spending more time on your business. Set a goal number of sales each week, increasing it each time.
Step 8: Make it official: Once you’ve made a few thousand dollars worth of sales, you should really register yourself as a business. Don’t worry, it’s not expensive or hard to do – a lawyer is the best person to help you through the process.
Step 9: Automate: You’ll probably find that you’re writing the same things again and again in emails or item descriptions. This is the time to give up on the manual method and turn to automated software that can create listings for you, and respond to completed auctions and payments with whatever message you provide.
Step 10: Never give up: Even when it looks like it’s all going wrong, don’t stop trying until you succeed. If you keep working at it then you’ll almost always find that you make a real breakthrough just when things are starting to look desperate.
Once you get into the swing of things, you might start thinking that you should quit your job and take up eBay selling part time. But it’s not always as easy as that – there are all sorts of factors that you need to consider. The next email will weigh up the case for and against taking up eBay full-time.
Your Rights as an eBay Buyer.
When you buy things on eBay, you pay the seller before they send you anything. This means that you, as a buyer, are vulnerable to all sorts of problems. You might not get the items you have paid for, or they might be damaged or faulty. Luckily, you have two very important rights when you buy on eBay.
The Right to Receive Your Item.
Maybe the seller never sent the item, or maybe it got lost in the post. Whatever happened, you paid for the item. If it doesn’t arrive in the post as described, you have the right to a replacement or a refund, whether it’s the seller’s fault or not.
The fact that you bought something on eBay doesn’t mean that you don’t have the exact same rights that you would have if you bought it in a shop (these rights are pretty much the same all over the world). Plus, under eBay’s rules, the seller isn’t allowed to change their mind about selling you the item: once the auction ends, it becomes a contract – you must buy and they must sell, or face eBay’s penalties.
The Right for Your Item to Be as Described in the Auction.
Sometimes sellers don’t wrap items properly, and so they get broken. Occasionally they write descriptions that are misleading or just plain wrong to begin with, leaving out vital details that would have caused you to change your mind about buying. If this happens to you, you again have the right to a replacement or a refund.
So How Do I Use My Rights?
First, you should take it up with the seller – most will be responsive, as do not want to have their reputation damaged when an upset buyer leaves negative feedback for all their future buyers to see. If that doesn’t work, report them to eBay.
While eBay don’t have many people handling complaints, they do have a relatively effective set of automatic process to handle common problems buyers and sellers have with one another.
Finally, if that doesn’t work, then you should seek advice from consumer groups in your country, and as a last resort from the police. You should never have to get this far, though: problems on eBay that can’t be resolved easily are extremely rare.
Don’t Be Too Quick.
Remember not to get too annoyed and be unfair to the seller: nice sellers have agreed to give me refunds for undelivered items, only for me to find out a few weeks later that they were being held for me at the post office! Always try your best to communicate and think of everything that might have gone wrong: eBay works best when buyers and sellers sort out their problems together, instead of reporting each other to the authorities straight away.
More often that not receiving what they paid for, buyers have an altogether different problem: they knew what they were paying for, but didn’t realise that what they were paying for was overpriced, low quality or a scam. The next email will give you a list of tips on how to avoid being ripped off on eBay.
How Important is Your Buyer’s Reputation?
Your reputation as a buyer (or ‘feedback rating’) is the most important thing people see when they deal with you on eBay. It is on the basis of this little number that they will decide whether they can trust you or not.
Each time you buy or sell something on eBay, people can leave feedback for you, and you can leave feedback for them. This feedback can be positive, negative, or neutral, along with a comment. Your feedback rating, then, is worked out using a very simple sum: the number of positive feedback comments people have left for you, minus the number of negative ones. This means that someone with a feedback rating of 28, for example, might have 30 positive ratings and 2 negative ones.
If you are a considerate buyer, then you should find that positive feedback will just appear next to your username, without you needing to do anything. If you want to help it along, though, there are a few things you can do.
Always leave feedback for others: People will feel an obligation to leave feedback for you if you leave it for them (eBay will send you an email after each transaction to offer you the opportunity). Take the time to write a positive comment about sellers who do what they should and the chances are they’ll do the same for you.
Pay promptly: Sellers love nothing more than to be paid promptly – paying as soon as the auction ends saves the seller all sorts of worry, especially if you pay by credit card or another electronic method. You will often find that your positive feedback appears within a few minutes of you paying if you pay as soon as the auction ends.
Don’t be a difficult customer: Understand that your seller might take a day or so to respond to you, and perhaps a few days to send your item – harassing them is nasty and unnecessary, and won’t get you good feedback.
Build relationships: If a seller sells a lot of a certain kind of thing you like, buy from them a few more times. They will be very happy to find a regular customer, and will go out of their way to leave positive feedback like ‘a joy to deal with as ever’. Also, they might offer you a few special deals!
Sellers won’t generally be reluctant to sell to buyers without much of a reputation, simply because it is the buyer who takes most of the risk in a transaction. It is worth remembering, however, that transactions where you are the seller and where you are the buyer are counted towards the same feedback total – so if you ever want to start selling, being a good buyer is especially worthwhile.
On eBay, people pay far more attention to sellers’ ratings than they do to buyers’ – most sellers can’t be bothered to check their buyers’ feedback, while bad feedback on a seller can (and should) be a dealbreaker. When you are buying, then, you need to worry more about the seller’s reputation than you do about your own, and that’s why the next email will be all about sellers’ feedback ratings.
Benefits of Buying on eBay
Are you one of the millions of Americans who prefers to shop online? Shopping online is popular because it is quick, easy, and convenient. It is also popular because, when shopping online, you have a number of different options, as there are a number of different retailers that you can choose to shop online with. One of those is eBay. If you aren’t already shopping on eBay, you may want to look into it, as there are a number of benefits to doing so.
Perhaps, the greatest benefit of shopping on eBay is all of the products that you have to choose from. eBay isn’t like a traditional retailer. They are actually an online auction website. eBay has other internet users sell products that they have to consumers, just like you. With this type of set up, eBay has an unlimited number of products to choose from. For instance, you can buy real estate, cars, clothing, toys, pet supplies, home décor, entertainment items, and much more on eBay. Basically, anything you are looking for, within reason of course, you should be able to find on eBay.
Another one of the many benefits to shopping on eBay is that you have a number of sellers to do business with. As it was previously mentioned, eBay allows all internet users to sell items that they no longer need or want to own. Over the past few years, the popularity of eBay has reached an all time high. This is what has lead to an unlimited number of eBay sellers. Since many sellers are selling the same products or similar products, you should have the option to choose who you want to do business with. When buying a product online, particularly one that is offered for sale by a number of different sellers, you are advised to examine product costs, shipping and handling costs, as well as each seller’s feedback. Doing so will make shopping on eBay a positive experience for you.
It is also important to note that eBay is easy to use. In fact, ease of use is one of the many other reasons why eBay has become so popular in recent years. As an eBay buyer, you need to create a free eBay account. That account will allow you to buy on eBay. Once you are a registered eBay member, you can easily start searching for products that you are looking for. For instance, if you are looking for a particular music CD, you can just type the artist name and album name into eBay’s search box and you should be presented with a number of auctions which have your CD available for sale. If you are only looking to spend a certain amount of money or purchase a CD that is located in the United States, you can perform an advanced search. An advanced search makes it easier to find what you need.
The above mentioned benefits, to doing your online shopping through eBay, are just a few of the many that exist. In fact, even if you are unsure as to whether or not you want to start shopping on eBay, you are advised to at least examine it. eBay guests can navigate the site to get a taste of what items can commonly be found for sale on eBay. With a large selection of products, a number of sellers to choose from, and ease of use, there is a good chance that you may find yourself doing the bulk of your online shopping on eBay. And, if you end up doing so, you will definitely not be alone.
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How to Use eBay to Grow Your Other Businesses.
Most of the people who make money from eBay don’t actually make all of that money on eBay. There are all sorts of ways you can use eBay to give your existing businesses a helping hand.
The Supply Side.
If you have any leftover stock or used items from another business you run, then why not sell them on eBay? You can make this a regular thing, using it to get rid of things that won’t sell for the premium you ask for in a shop, or items that are no longer in demand in the town or city where your business is based.
You can really make a lot of money this way, if you know what you’re doing. You will, of course, already be an expert in the items you’re selling, as you use them in your business, and you’ll know that the items are of high enough quality to be sellable. This is a whole new market for your old inventory!
Not only that, of course, but remember that your good eBay reputation will make you a great buyer! If there’s ever anything you want to get for your business, the chances are you’ll be able to get it on eBay for a discount.
The Sales Side.
Here, though, is where the true power of eBay lies. eBay give you an ‘About Me’ page, where you can write anything you like and link anywhere you like. This means that you can get traffic to your business’ website by linking to your website from your About Me page and linking to your About Me page from each auction.
To create an About Me page, just click on ‘Community’ on the toolbar, scroll to the bottom of the page, and click ‘Create an About Me page’. You then get the option to either enter your own HTML or let eBay guide you through the process. All you need to do is write a little about your website, link to it, and you’re done – you’ll notice that more people start to come to your site straight away.
There are thousands of people who swear by this technique to drive traffic from eBay to their website – with a little persuasive sales copy on your site, they say, you can sell directly to buyers, cutting out the eBay middleman. What’s more, all the traffic you’ll get will be targeted – because the people who click through were interested in your auction to begin with.
This can be a really powerful technique, especially if you’ve already got an e-commerce site. Even if you haven’t, you might find it worth your time to set up a website that does nothing but list your eBay inventory with a few dollars off each item, with a PayPal ‘Buy Now’ button for each item. Then simply make the link to your About Me page read ‘Visit my website for even more bargains!’, and you’re done.
Now that you’ve seen how to drive visitors to your website, maybe you’d like a little help getting your auction in front of buyers. That’s why our next email will show you the secrets of taming the eBay search engine.